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One of the things that makes this technology fun, involves the innovation and the new ideas constantly being developed. Many of these fall by the wayside and people who jump in to market the technologies or too quickly convert their personal or business systems to some seemingly great new idea, may end up regretting it. Just checking things out with no big commitment can be interesting and can lead to being on the forefront of a new wave of money saving or sales boosting ideas. One thing you can always count on is the fact that nothing remains the same in the world of electronics and telephony and you have to be open to new ideas, but properly restrained in your initial enthusiasm.

Right now there are quite a few ideas being tried by various entrepreneurs around the world to give us unique new options for contacting others. Internet Telephony which has been around for some time now, is just starting to make a real impact on the average caller. The proliferation of cheap, easy to use computer cameras, is making video calls and video conferencing easily accessible to grandparents wanting to see their grandchildren using technologies that while not as perfect as high-end business systems, are almost free. We now have several totally free ways to call phone numbers directly and can even have an 800 number for limited messaging at no charge. These and other neat new free ideas are detailed on this page. Some are not as good as they seem on the surface, and one seems too good to be true, but at least for the present, is providing everything promised.

Another idea currently making the rounds with a lot of hoopla is flat rate VOIP based long-distance. You can read all about our attempts to test the various claims out there for these services, which do deserve attention, but have in many instances been used simply as a means of making money from people who think they are getting in on the ground floor of a great business opportunity, only to find disappointment. We suggest you check out this page before ordering any of these services and certainly before "investing" in a distributorship or signing up as a sales agent with one of these fledgling companies.

Two companies that have requested that we do a review of their services on several occasions are bigredwire and bigzoo. Here are the reasons we do not think these or ANY such companies (regardless of the details of the plan) are a good idea. They do not have a TOLL-FREE customer service number where you can actually call and speak with a representative of the company who has the authority to adjust your bill, give you credit, explain official policy, and most importantly give you some answers when YOU need them, even though this may require a 20 minute (or more) wait on hold. There are several companies (besides the 2 mentioned) which have what seems to be good rates but require you to do everything on-line and any questions you may have must be submitted by E-mail and answered (if at all) at THEIR convenience. Until you have a major problem (like not being able to make calls or a horrendous billing error) this may not seem like a major obstacle, but as soon as you do have a problem, the level of frustration this can cause is often unbearable. We receive more complaints from customers trying to deal with this type of company than any other. An additional problem that many of these companies have, is that they require you to pay up front for your minutes (bigzoo being the prime example) and then send E-mail later after your minutes may be used up without any successful completed calls. Bigzoo offers a 2.9 or 3.9 rate with pre-pay only and NO direct access to customer service and nothing to do when you can't even get through to their access number. If you can't call their access number, YOU CAN'T EVEN MAKE ANY CALLS. The 3 major complaints we have heard about bigzoo are no customer service, charges for unsuccessful calls which they could not get credit for, and CONSTANT busy signals at the access number. To use their service you must pay for a block of time up front, then call their access number, then enter your PIN, and then dial the desired number. If you get a busy signal on the call to the access number, you are out of luck. Bigredwire used to use a gimmick called "zapping" which would allow you to remove (allegedly) some calls by making others. We had a number of complaints about this not working the way they promised and they have since discontinued the practice and gone to flat switched rates. While they advertise a 4 CPM interstate rate, they charge a monthly fee for every customer, have high intrastate rates in many cases, and most importantly have NO customer service phone number (even if you pay for the call) much less a Toll-Free one.

We have devoted an entire section of this site to Net Phones and we suggest you check this out if for no other reason than to simply understand how they work and what you can expect from them. We have been using and testing Net Phone technologies since before the first Net Phone apps were released and have used this technology for years for most of our international calling. You might be pleasantly surprised to find that you can call us or leave a voice-mail message right now before you leave this site, with no more than a few minutes of your time to install a small free piece of software. We are all confirmed Net Phone junkies and even though we can't make any money from it, we want to be a forum for others who like to use or experiment with these apps.

We would like to hear about any new ideas you may have discovered or anything you think we should add or alter about the innovations we discuss on these pages. Things are constantly changing and although we try to keep up with all of them, we may need to revise a recommendation for a service that is slipping, or reconsider a criticism of a technology that is improving since we last checked it out. Use the form below to posts your comments or suggestions.



You may send a request for information or order any of our plans by simply filling out the form below. We can contact you by E-mail if you desire, although we actually prefer to speak to you directly at your convenience. We don't ask for any personal information over the Internet so just leave your name, phone number and the best time to call, or leave only your name and E-mail address if you don't want a return call. Leave any message you may have in the text box at the bottom and press the submit button. You are not signing up for any plan by filling out this form, nor are you obligated to accept anything if we call.




Name:

E-Mail:

City: State:

Phone: --

Enter The Time To Call In YOUR Local Time.

Best Time is AM PM On Date

DON'T Call Earlier Than AM PM

DON'T Call Later Than AM PM

Comments And Questions May Be Entered Below. Finally had to institute a spam protection scheme but it does not require mega-vision or audio files. Simply enter first 3 numbers and then 3 lower case letters for a total of 6 characters in the box below. Simply put the first 3 sequential single digit numbers (starting with 1) and then the first 3 LOWER CASE letters arranged alphabetically (starting with a).


You may also contact us by a variety of other methods, including a direct Net Phone call (or voice-mail) over the Internet, an alphanumeric page, call us directly toll-free at one of the numbers below, or fax us your bill for free analysis. You will almost definitely get diverted to a voice-mail system during business hours as we REFUSE to make people wait on hold for more than a minute. We will call you back at your convenience at any time you specify if we can't take your call immediately.



Henton Communication Enterprises
Austin, Texas

Voice Number
512-778-5629

24 Hour Bill Faxing Line
512-778-5626

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888-783-5204


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