There are a number of avenues open for help with problems and complaints you may have about your phone service or charges on your bill. The first, of course, is simply to call the company in question and gripe. Most local providers are usually receptive to adjusting charges on their portion of the bill or on any other area they have billed for someone else, if you can either establish the charge is not accurate or legitimate, or that you have contacted the company in question and the amount is in dispute. They will almost always place this "on hold" for at least 60 days so you will not have to pay any part of it (to avoid a disconnect) although it may remain on the bill. If unresolved for months, they will usually take the charge off completely. The only problem with this is the time you remain on hold trying to reach the billing department. It is not unusual these days to spend 5 minutes punching through several levels of voice-mail menus listening to numerous choices which never seem to apply, only to eventually be told that they are just too busy to take your call at this time (even if you WAIT) and you need to call back later. Within seconds you hear the dreaded - IF YOU NEED TO MAKE A CALL- HANG UP...

Phone companies are now required to list on their bills which charges are essential and which are not. This refers to the charges you MUST pay (if not properly disputed as explained) to avoid a disconnect. Make sure you properly contest any of these charges promptly or you will get painted into a corner as far as paying them. Look over each bill as soon as possible after receiving it to catch improper charges as it may take a few days trying to get through and correct any which are disputed. In any case, don't let the above keep you from trying. By using a speakerphone and the redial key, you can go about other matters and eventually punch through the "make 'em give up and go away" defense without too much inconvenience. You can sometimes (though not usually) call one of their numbers to SELL new services which normally DON'T hang up on you, tell them you have been trying to connect for days, and would they PLEASE try and get you through to billing. If all else fails, simply deduct the amount of the charge from the bill and keep trying to get through at times when traffic is the least. You can usually get through quickly if you start auto redialing the number 5 minutes before the office opens. You will normally hold only for a minute or two at most using this technique. If your provider is available 24 hours a day or open late, try just before you go to bed.

The last resort for a matter with a disputed charge may be help from a consumer advocacy group or even your local PUC or other governmental regulator or possibly one of your representatives. You can at least obtain the main address in your state of the company in question and send them a certified letter detailing the complaint. Most people give up if they meet resistance along the way, but if we all fight overcharges and errors with a passion, we can force more receptiveness from the providers. The days of the "customer is always right" attitude may have passed by, partly due to the fact that there are customers who are not right and only want to rip-off somebody, but doing nothing only encourages the demise of true customer service altogether.

The other area where we need to support each other, involves lobbying to fight the big lobbyists (well funded and well entrenched) who help keep the status quo in control, rates high, and options for relief limited. If enough little people stick together and put pressure on regulatory agencies, change can be effected. It seems that each time some agency, legislature, or PUC announces a new relief measure that will help all of us pay less, it usually means that the guys with the big support (aided by lobbyists and contributions) in these groups get the benefits and some fine print adds a new charge or higher cost for us somewhere else. Several states have significantly reduced real rates for local service and local-toll and instate calling mainly through organized citizen pressure.

You may send a request for information or order any of our plans by simply filling out the form below. We can contact you by E-mail if you desire, although we actually prefer to speak to you directly at your convenience. We don't ask for any personal information over the Internet so just leave your name, phone number and the best time to call, or leave only your name and E-mail address if you don't want a return call. Leave any message you may have in the text box at the bottom and press the submit button. You are not signing up for any plan by filling out this form, nor are you obligated to accept anything if we call.

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